Velvet Dress With Satin Hem Bands

What Embroidery Types are offered, and what is the pricing?

We offer several different types of custom embroidery including

1. Single Initial or 3-letter Initials ($16.00)
2. Full Names ($16.00)
3. Novelty Single Initial and Novelty Full Names ($19)

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  Light Blue

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  Pink

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  Red

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  Navy Blue

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  Lavender

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  Reflex Blue

What items can get custom embroidery?

At this time, our Red Knitted Terry Hooded Cover Up (Style 5278) , White Hooded Coverup with Tiers (Style 3796), and Red White and Navy Pique Polo (Style F5477) can get custom embroidery. Once you go to the product page, a drop-down menu will appear which will provide embroidery options. We hope to roll out additional products to include custom embroidery in the future!

Does custom embroidery impact shipping time?

Please allow additional processing time for your item to be personalized. Our standard custom embroidery processing time is 2 – 3 weeks, Standard shipping will add 5-7 business days to your selected personalization processing time. We do offer expedited shipping for an additional fee, but please note that this will not rush your personalization processing time. If there are multiple items in your order, they will ship together when the personalization is complete. If you need an item in your order quicker, we recommend you place separate orders.

Can custom embroidery items be returned?

Custom embroidery items are custom-made and cannot be canceled or returned. We cannot make changes after an order is placed, so please review and confirm your personalization selections and spelling before you place your order. If you believe your personalized item is defective or there is an issue due to our error, please send us an email at help@florenceeiseman.com with your order number and we will be happy to assist you. 

How many characters can fit in a name?

The maximum number of characters will be listed when you configure your personalization. The recommended number of characters in one line of a name custom embroidery is 8. After that, the font size may need to be altered to fit the name. The name will be stacked if there is a natural name break and the full name includes more than 8 characters. For example, the name “John Michael will be stacked like this:
John
Michael

What order will the letters be in for a 3-letter monogram?

Please list the letters in the correct initial boxes as requested on the page.

For traditional monograms, the letters will be embroidered as first initial, last initial, middle initial.

Where does personalization appear on an item?

Our personalization team will make the best choice for each size and style. For the current selections of the red and white cover ups, both items will have embroidery in the upper left side of the chest of the garment.

Can I get additional customization, like special capitalization or a two-line name?

At this time, we are not able to accommodate personalization special requests. We do hope to offer more choices in design and placement in the future.

How do I contact the company if my question wasn't answered here?

We are always happy to answer any questions you may have! If you have any additional questions not answered here or on our Returns page, please contact us at help@florenceeiseman.com.